Bachelor’s degree or equivalent experience.Effectively articulate complex information to customers of all technical levels.Use a variety of channels to respond to and resolve customer issues.Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback.Creatively assist customers with issues related to all Evernote products.Provide top-tier support for our Evernote Teams customers in a professional, thorough, and timely manner. ![]() Provide an excellent customer experience through high quality communication and interactions.We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. Established in 2013 under the Ministry of Science and ICT, Born2Global has been setting the standards for a successful startup ecosystem in Korea and continues to expand and transform startups so that they are engaged, well equipped, and connected with the global market.įor more information, please visit born2global.Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base. The Born2Global Centre, operated by Born2Global, is a full-cycle service platform that supports the global expansion of promising companies. Typed recently completed their Series A investment round. ![]() Typed was the first Korean SaaS start-up to be ranked 1st in Product Hunt's 'Product of the Day' and in the Top 50 in TechCrunch Disrupt Battlefield 2022. Typed, headquartered in South Korea, has users in over 184 countries through successful launches on global platforms such as AppSumo and Product Hunt. We are prepared and excited to go far beyond Korea." Typed's Head of Business, Clint Yoo (Minseung Yoo), who is leading global strategy comments: "The recruitment of Troy Malone is a strong catalyst for Typed's global expansion. I look forward to helping Typed grow into the leading platform for team collaboration and management in the global marketplace." Troy Malone said. The Typed product and offering is world-class and is applicable in every corner of the globe. "I was immediately impressed with Typed's product and team. Typed, founded in 2020, is on a mission to transform "information management" by creating the most efficient environment for team collaboration through its software as a service at. Kim said: "We're delighted to strengthen our team with an expert, who is a specialist in cracking new markets to bring our solution to teams around the world so they can reduce communication barriers and leverage information efficiently." This new relationship aims to strengthen Typed's global expansion efforts with a strong focus on the B2B SaaS market.Īccording to Woojin Kim, CEO of Typed, the company's mission is to convert 1% of Google Workspace users worldwide to Typed users. ![]() In addition to leading the international expansion strategy of Evernote, he's led new market expansion at three other unicorn startups - mmhmm, Drata, and Weebly. Troy Malone served as the general manager of Evernote's Asia Pacific region and oversaw the acquisition of 150 million global users.
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